Regional Stormwater Management
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Credential governance team reviewing a documented conduct concern

Credential accountability

Complaints and Discipline

A fair process should protect the public, candidates, credential holders and the integrity of RSM’s credential system.

Read the CodeAppeals process

Submit information

Describe facts, dates and evidence.

This form is for credential-programme concerns. It is not an emergency service, legal claim, consumer-protection complaint, regulator report or substitute for contacting the appropriate authority.

Send your request directly to RSM.

Complete the fields below once. The request is stored before email notification is attempted and routed to the appropriate RSM programme area.

Prefer email? info@regionalstormwatermanagement.ca

Process

Screen, investigate, decide and communicate.

  1. Receive and acknowledge relevant information.
  2. Screen jurisdiction, urgency, evidence and conflicts.
  3. Notify the subject when fair and appropriate.
  4. Gather and assess information.
  5. Make a documented decision through authorized governance.
  6. Apply proportionate outcomes and communicate appeal rights.

Frequently asked questions

Complaints process questions

Can anyone submit a concern?

The planned process allows clients, employers, public bodies, credential holders and other affected parties to submit relevant concerns.

Will anonymous complaints be accepted?

RSM may receive anonymous information, but limited evidence or inability to clarify facts may restrict what can be investigated.

Is submitting a complaint the same as proving misconduct?

No. A concern initiates screening; findings require evidence and fair process.

Should urgent safety or criminal concerns be sent to RSM first?

No. Contact emergency services, police, regulators, employers, insurers or municipal authorities as appropriate. RSM is not an emergency or enforcement agency.

Procedural fairness

A complaint system must be accessible without treating allegations as findings.

RSM should screen whether a concern falls within credential authority, preserve relevant evidence and manage privacy, retaliation and conflicts. The subject should receive an appropriate opportunity to understand and respond to the case before a material finding is made.

Service standards should address acknowledgment and status communication while recognizing that complex matters take time. Complaints, appeals, exam incidents, customer-service issues and emergency reports need distinct routes. Public discipline notices require clear authority, privacy review and consistent publication rules.

  • Screen jurisdiction and urgency.
  • Preserve evidence and privacy.
  • Provide a fair response opportunity.
  • Use proportionate documented outcomes.

Published: July 19, 2026   Last reviewed: July 19, 2026

RSM credentials are education-based professional-development pathways. They do not replace licences, permits, statutory credentials, professional engineering authority, municipal approval or employer responsibility. Planned requirements and fees may be refined before applications or payments open.

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